Refund policy

Return Window

You may request a return within 14 days of receiving your order.
The return request must be submitted no later than 11:59 PM (local time) on the 14th day after delivery.
Requests submitted after this time will not be eligible for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@trailtride.com. Please note that returns will need to be sent to the following address: Room 209, 2nd Floor, No. 6, Dongping East Road, Yongping Street, Baiyun District, Guangzhou City, Guangdong Province, China.

If your return request is approved, we will send you a return shipping label and instructions. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. Items sent back without prior authorization will not be accepted.

You can always contact us for any return question at support@trailtride.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@trailtride.com.